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Adam Pugh

Adam Pugh

I make complex product documentation and knowledge systems easier to use, govern, and maintain.

I combine technical writing, information architecture, documentation operations, analytics, and practical tooling. My work connects clear content to the systems and decisions that keep it accurate.

I also publish Working Notes and maintain Good Doc Jobs, a free database for documentation job seekers.

Enterprise documentation system

Migrations and information architecture

I led a four-person team that migrated 101 product-documentation wikis and consolidated 1,157 source pages into 469 destination pages.

Read about the migration program

How I work​

I start with the real source of a problem: product behavior, user tasks, existing content, operating data, and the people who maintain the system. I separate confirmed facts from assumptions. I then build the smallest useful content model, workflow, or tool and check it against the source.

View my experience or read Working Notes.