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Experience

I have more than 20 years of technical writing and documentation experience, including about 13 years of direct people management. My work connects technical writing, documentation systems, operations, analytics, and leadership.

Resume (PDF)

Meta​

Senior Documentation Engineer · July 2023–July 2026​

Led documentation operations for internal recruiting products across the hiring lifecycle. Partnered with Product and Engineering, checked implemented behavior before release, and delivered product documentation and release support.

  • Supported 20 user-facing launches through May 2026.
  • Reorganized and standardized more than 139 high-traffic documentation pages.
  • Built a freshness and governance system for 234 pages.
  • Built 10 internal documentation and workflow tools with more than 750 automated tests.

Documentation Engineering Manager · March 2022–June 2023​

Led four documentation engineers who assumed responsibility for documentation across more than 400 internal Enterprise Engineering products.

  • Replaced a Google Doc tracker with a SharePoint database and connected the data to seven Tableau dashboards for management reporting.
  • Led a team that migrated 101 product-documentation wikis across seven team groups.
  • Consolidated 1,157 source pages into 469 destination pages through review, archiving, removal, and restructuring.
  • Restored access to 170 archived wiki pages used by internal users.

Jack Henry & Associates​

Senior Manager of Technical Writing · 2021–2022​

Led a 16-person documentation organization of 15 writers and one manager. The group supported 46 financial-software products and used XML and DITA workflows for online help, PDFs, API guides, and other product documentation.

Manager of Technical Writing · 2010–2021​

Built and scaled a technical writing team to 14 employees. Led hiring, onboarding, mentoring, performance management, internship growth, reporting, and product-documentation operations.

  • Delivered more than 45 product-onboarding workshops and acquired work from more than 30 product groups.
  • Built a Power Query reporting process for a documentation department of about 45 people that supported more than 350 software products.
  • Served as product owner for a rewritten request system that handled 2,714 cases after its 2016 release.

Technical Writer, Advanced · 2007–2010​

Created release notes, enhancement documentation, software-update documentation, and product guidance. Helped advance DITA and XML structured authoring.

Technical Writer · 2005–2007​

Created core banking software documentation and supported the move from RoboHelp to DITA and XML. Planned and led a migration of more than 6,000 bank reports to XML and also contributed to the hands-on migration work.

Vinyl Junction​

Owner / E-Commerce Content and Operations Manager · 2014–Present​

I own and operate Vinyl Junction, an independent Etsy business for vintage music and books. I maintain product-content schemas, editorial standards, metadata, taxonomy, and AI-assisted listing workflows with human review.

My Vinyl Junction business records from 2014 through October 10, 2026 show more than $400,000 in cumulative revenue, approximately 837,000 shop visits, and more than 1.1 million listing views.