About Adam Pugh
I am a Senior Documentation Engineer. I help teams make complex products and operational systems easier to understand, navigate, and maintain. My background includes hands-on technical writing, documentation systems, analytics, and leadership.
How I work
I start with the real source of a problem: product behavior, user tasks, existing content, operating data, and the people who maintain the system. I separate confirmed facts from assumptions. I then build the smallest useful content model, workflow, or tool and check it against the source.
Current work
I use Working Notes and Good Doc Jobs as an active research and development lab. I test automated content-audit scripts, share systems-thinking methods, and curate open job data for technical communicators. Read the Working Notes and Good Doc Jobs case study.
Technical range
I use Markdown, Docusaurus, and GitHub for docs-as-code work. I use XML, DITA, CMSs, and wikis for structured content and publishing. I use Tableau, Excel, Power Query, SharePoint, and SQL for reporting, tracking, and analysis.
Background
I have worked as an individual contributor, manager, and senior manager. That range helps me connect page-level editorial work with planning, review, publishing, measurement, governance, and maintenance.
Education
University of Arizona
Bachelor of Arts in Journalism, Minor in Communications, 2003