Work History
My career has followed a consistent pattern: take complicated products, unclear workflows, or fragmented knowledge and make them clearer, more usable, and easier to maintain.
Looking for a concise career overview? Download Adam Pugh’s résumé (PDF).
Meta
Senior Documentation Engineer · 2023–Present
Create and improve documentation for a large internal recruiting platform spanning the hiring lifecycle. The work combines product documentation, information architecture, governance, migration, and practical tooling with product, engineering, recruiting operations, and leadership partners.
| Recent scope | Evidence |
|---|---|
| Product change | 80%+ documentation coverage across a 98-launch initiative; 20 user-facing launches supported through May 2026. |
| Content quality and governance | 139+ high-traffic pages standardized; 234 pages tracked for freshness. |
| Knowledge-system migration | 200+ in-product help links moved from a legacy wiki to a structured support system. |
| Documentation operations | Internal tools and AI-assisted workflows for repeated content, review, and maintenance work. |
Documentation Manager · 2022–2023
Led a team of four documentation engineers supporting more than 100 products. Combined people leadership with hands-on documentation, content strategy, analytics, and process improvement.
Key outcomes: centralized tracking for 400+ products; seven automated Tableau dashboards; 101 migrations across seven team groups; and a 59% reduction in migrated page volume, from 1,157 pages to 469.
Jack Henry
Senior Manager of Technical Writing · 2021–2022
Led a 16-person documentation organization, including 15 writers and one manager, supporting 46 products. Worked across engineering, product, and QA to support online help, PDFs, and API guides.
Manager of Technical Writing · 2010–2021
Improved documentation operations at scale: reporting, data collection, analytics, acquired-product onboarding, and documentation standards for a department of roughly 45 people.
Technical Writer, Advanced · 2007–2010
Created release notes, enhancement content, and software-update documentation in an Agile environment. Helped advance DITA and XML adoption and contributed to the technical-writing internship program.
Technical Writer · 2005–2007
Created core-banking software documentation in RoboHelp and supported the team’s transition toward a DITA-based authoring architecture.
Independent work
Vinyl Junction, my long-running Etsy business, is separate from my documentation career but reinforces the same practical habits: clear product communication, taxonomy, sustained maintenance, and customer-focused iteration.