Leadership and Mentoring
My leadership work has been about helping people produce stronger documentation in a more consistent, sustainable way. That means quality and coaching, but also the standards, workflows, and visibility that let a team do good work without relying on heroic effort.
Where I have led
| Role | Scope |
|---|---|
| Documentation Manager, Meta | Led four documentation engineers in a 100+ product environment. |
| Senior Manager of Technical Writing, Jack Henry | Led a 16-person documentation organization supporting 46 products. |
| Manager of Technical Writing, Jack Henry | Supported reporting, operations, and process improvement for a documentation organization of roughly 45 people. |
What I try to create
Clear standards
Shared expectations for accuracy, structure, review, and maintainability.
Useful support
Coaching that improves judgment, audience awareness, and confidence without micromanaging.
Operational clarity
Reporting and workflows that help teams see what matters and where they are blocked.
Cross-functional trust
Practical collaboration with product, engineering, QA, and operational partners.
The leadership style is straightforward: be useful, reduce unnecessary friction, and give people enough structure to succeed. See Selected Achievements for the outcomes behind that work.