Adam Pugh
Senior Documentation Engineer for complex systems, usable knowledge, and documentation that holds up at scale.
I combine technical writing, information architecture, documentation operations, analytics, and AI-assisted tooling to make complicated systems easier to understand, maintain, and improve.
Documentation work with operational weight
I work where content, product change, and operational reality meet: turning scattered knowledge into useful help, making large documentation environments easier to govern, and building practical systems that reduce maintenance work.
Launch initiative
Maintained 80%+ documentation coverage, with priority on user-impacting changes.
High-traffic pages
Reorganized and standardized for usability, consistency, and maintainability.
Pages governed
Tracked for freshness so maintenance could be prioritized deliberately.
Help links migrated
Moved from a legacy wiki into a structured support environment.
Featured work
TeraCreators Help
TeraCreators Help is a multi-guide documentation project covering multiple games. It takes scattered, community-sourced information and turns it into structured, navigable help content with screenshots, repeatable page models, and live community-facing documentation.
Vinyl Junction
Vinyl Junction is a long-running Etsy business I’ve built since 2014. It is a strong proof point for sustained ownership, product communication, and operational consistency.
Current focus
I work as a Senior Documentation Engineer, creating and improving documentation for a large internal recruiting platform that supports the hiring lifecycle from sourcing through onboarding. My current work includes product documentation, content governance, knowledge-system migrations, and documentation tooling.
Start here
Start with Work for evidence, Approach for methods, and Experience for career scope. The sidebar holds the deeper pages when you want the detail.