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Work History

Overview​

My career has centered on technical writing, documentation systems, team leadership, content operations, analytics, and improving how information is created, maintained, and used.

Across roles, the pattern has stayed pretty consistent: take complicated products, weak workflows, scattered knowledge, or underdeveloped content systems and make them clearer, more usable, and easier to maintain.

Meta​

Documentation Engineer​

2023 – Present

As a Documentation Engineer, I create, maintain, and optimize documentation for Meta’s in-house Recruiting Management Software (RMS), which supports the hiring process from sourcing through onboarding.

My work includes:

  • documenting the full hiring lifecycle, including sourcing, attraction, interviewing, assessment, and hiring processes
  • partnering with product managers, software engineers, recruiters, coordinators, directors, HR, Global Recruiting, Mission Control, and People teams
  • keeping documentation aligned with software changes and evolving organizational needs
  • translating complex technical and operational workflows into useful documentation for a broad internal audience
  • using deep knowledge of both the software and surrounding processes to improve content quality and user understanding

This role sits at the intersection of product knowledge, process clarity, and practical documentation engineering.

Documentation Manager​

2022 – 2023

As Documentation Manager, I led a team of 4 Documentation Engineers supporting documentation for more than 100 products in Meta’s Enterprise Engineering organization.

My work included:

  • leading and mentoring documentation engineers
  • helping maintain consistent quality and style across documentation
  • collaborating with engineering, product, and QA partners
  • implementing documentation metrics and analytics in Tableau
  • shaping content strategy for EP Documentation
  • using advanced Excel skills to streamline processes and manage large data sets
  • editing and contributing directly to online documentation

This role combined leadership, content strategy, analytics, and hands-on documentation work.

Vinyl Junction​

Shop Owner​

2014 – Present

I founded and run Vinyl Junction, an Etsy shop focused on vintage music and books.

What started with vintage records expanded into:

  • spoken word records
  • vintage cassettes
  • classic books

Running the shop has strengthened a different but related set of skills:

  • product communication
  • copy refinement
  • taxonomy and organization
  • customer-focused writing
  • trend awareness
  • process consistency
  • long-term iterative improvement

It is separate from my documentation career, but it reinforces a lot of the same practical strengths.

Jack Henry​

Senior Manager of Technical Writing​

2021 – 2022

I managed a remote team of 11 professionals responsible for delivering help content for 46 products on a fixed schedule.

This work included:

  • managing team output across many products and deadlines
  • partnering with engineers, product managers, and QA teams
  • supporting Agile documentation work
  • helping produce online help, PDFs, and API guides
  • maintaining consistency in style, structure, and delivery

Manager of Technical Writing​

2010 – 2021

In this role, I helped improve documentation operations at scale.

Highlights included:

  • streamlining data collection, analysis, and reporting for a department of 45
  • implementing an automated documentation analytics system using Tableau and SharePoint
  • onboarding acquired products into existing technical writing practices
  • helping teams align with Agile workflows and documentation standards
  • building strong customer trust through collaborative documentation work

Technical Writer, Advanced​

2007 – 2010

This role focused on producing strong documentation in an Agile environment while also helping improve the broader documentation system.

Highlights included:

  • writing release notes, system enhancement content, and software update documentation
  • helping pioneer adoption of DITA and XML
  • improving documentation systems in ways that benefited both customers and the writing team
  • translating complex technical material into concise, usable content
  • contributing to the Technical Writing Internship program through mentorship and support

Technical Writer​

2005 – 2007

I developed content for core banking software using RoboHelp and helped support the team’s move toward a DITA-based authoring architecture.

Highlights included:

  • producing clear and concise software documentation
  • helping transition authoring practices toward DITA and XML
  • consistently delivering quality content on time
  • supporting teammates and shared documentation goals

Additional scale and tooling context from Jack Henry work​

Earlier portfolio material reflects additional scope that shaped this work, including support across a team of 10 technical writers, content outputs such as online help, PDFs, Microsoft Word deliverables, and help-system publishing, plus work inside a content management system using oXygen XML Editor, GitHub, and monthly build cycles.

That broader environment reinforces the kind of documentation work I’ve spent much of my career in: structured content, large product sets, repeatable publishing workflows, and systems that need both writing quality and operational discipline.